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Customer Service Tips For Aspiring CVS Employees

CVS Customer Service Is ExcellentRetail businesses are built upon excellence in customer service, and it’s no secret companies including CVS spend time and money on instilling this belief in their employees when they are first hired. Without proper customer service, customers are not likely to return, and without repeat customers, businesses are dead in the water. Search for CVS job in your area right now.

If you are to get hired at CVS, it’s a great idea to start thinking you will be able to offer the greatest customer service possible; this way, when the time comes during your interview, you can convey that feeling sincerely to the person conducting your interview if necessary.

If you think about it, what would you think about just one CVS store close to your home with a nasty employee with a horrible attitude working there? Would you frequent that specific store, or would you just travel 2 miles further on down the road to not have to deal with that person upon check-out? Most people would take the trip and avoid that person altogether, even if they had to waste an extra .50 cents in gasoline!

In short, one person can single-handedly ruin a store’s reputation if the problem isn’t dealt with by administrative staff.

So, be courteous to customers, and always try to offer a sincere, friendly smile. Be proactive in helping customers with their needs, even if you only had 5 hours of sleep last night; one needless, negative episode where you fail to help a customer can haunt you in management’s eyes for a long time.

Contrary to popular belief, the customer really is not always right, but as a CVS employee, or an employee anywhere, you should stay above the fray and be the better person. Search for CVS job in your area.

A simple “I’m sorry you couldn’t find what you were looking for,” or “Thanks for informing me about (something negative and not to their liking),” can go a long way in pleasing the customer and turning a sour situation into a manageable one. Be humble. Of course you’ll run into an idiot every now and then but don’t take it personal, and accept the fact that you are not going to change that person.

Customer Service Job Opportunities At CVS

Happy FaceIf you’re seeking a part-time or full-time hourly job with CVS, a customer service job.  Some people mistakenly believe this position is the easiest because it is an entry-level job. I’m here to tell you that’s not so! Search for CVS jobs in your area right now.

As a customer service employee you will be responsible for a variety of duties which lead directly to providing great customer service to your customers so they feel like CVS has met all their expectations. One minute your duties may be be to work the cash register, and the next, you may be directed by management to stock merchandise or help a customer find what they need.

What you must also understand about this important job is that you are usually the first person a customer sees and/or interacts with, so a pleasant, friendly disposition is an absolute must if you want to have any success.

There is no doubt you’ll find unhappy employees no matter where you find a job. At my local CVS, for example, sometimes I cringe at the checkout register while watching a disgruntled employee muttering under her breath that the manager is making her work too much. This employee is a fairly recent addition because I’ve been their customer for a couple of years; needless to say, this attitude will catch up to her one day and be her demise because CVS prides themselves on the absolute greatest customer service. You can search for a CVS job in your area here.

The absolute best part of this CVS job is the chance to really dig into how the store actually operates. Don’t hesitate to ask your manager questions about the store’s operational process during non-peak hours; you just may be in his or her shoes one day if you learn the tricks of the trade and play your cards right!